Privacy Policy

VelociFix Network (“VelociFix”, “we”, “us”, or “our”) operates the website available at https://edusphere.sbs/ and provides bicycle repair services across the United Kingdom and the United States. This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

• Contact details: name, email address, phone number, and postal address.
• Booking information: preferred location, service type, dates, bike details.
• Device and usage data: IP address, browser type, pages visited, and cookies.
• Communications: emails and messages sent to us.

How We Use Information

• Provide, schedule, and complete repair services.
• Respond to inquiries and provide customer support.
• Improve website performance and service quality.
• Send service updates, reminders, and relevant offers (with your consent where required).

Cookies and Tracking

We use essential and analytics cookies. You can manage preferences via our cookie banner. For more information, contact privacy@edusphere.sbs.

Legal Bases (UK/EEA)

• Contract performance (e.g., to fulfil a booking).
• Legitimate interests (e.g., service improvement, security).
• Consent (e.g., non‑essential cookies, marketing).
• Legal obligations (e.g., tax and accounting).

Sharing Information

We share information with service providers (e.g., payment, analytics) under contracts that protect your data. We may disclose information to comply with legal obligations or to protect rights and safety.

International Transfers

As a UK/US network, your data may be processed in both regions. Where applicable, we use appropriate safeguards such as Standard Contractual Clauses.

Data Retention

We keep information as long as necessary for the purposes described and to comply with legal requirements. We periodically review and securely delete data no longer needed.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your data, and to object or withdraw consent. To exercise rights, contact privacy@edusphere.sbs.

Security

We implement administrative, technical, and physical safeguards to protect personal data. No system is entirely secure; please use strong passwords and contact us if you suspect unauthorized activity.

Children

Our services are not directed to children under 13 (US) or under 16 (UK/EU). We do not knowingly collect personal data from children.

Contact Us

Email: privacy@edusphere.sbs

Postal (UK): VelociFix Network, 123 King Street, London, W1A 1AA, United Kingdom

Postal (US): VelociFix Network, 200 Hudson Street, New York, NY 10013, United States

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective date”.